Terms & Conditions
We try to send all items within 2-14 days of order. Time of shipping depends of your country and may vary from 3 to 14 days. Also, every author/contributor can set his own approximate date of delivery for different items, so please read carefully the description of the product.
Secure shipping address.
No one wants to see your piece left out in the cold or rain, or stolen before you even get to love it! So please be sure to provide a delivery address where you are certain someone will be able to receive, sign for, & look after your items.
REFUNDS AND MONEY BACK POLICY
Money Back and Satisfaction Guarantee.
We offer a 100% money back guarantee if you are not satisfied with your purchase owing to any misrepresentation of quality and appearance.
If your item is defective or damaged in any way, you are entitled to receive a new item or a full refund .
We will arrange for an exchange or refund upon return of any defective or damaged item provided you raise such claim within 7 days of accepting delivery. Goods that are claimed to be defective must be returned in their original condition and packaging, just as you received them or your claim may be voided.
Refunds will be processed in approximately 7 days after goods have been returned to us. Your refund shall issue once returned items are checked to be in the same condition as you first received them, and that your claim can be verified and approved by On Paper.
Refunds shall be paid using the same denomination, currency and payment method as when you first made your purchase.
You may choose to receive a credit to your account in lieu of a refund for future purchases.
Any expense incurred for returning defective or damaged goods to On Paper will be at the expense of On Paper.
If, however, upon examination of the goods returned, we find that the returned items are neither defective nor damaged, you may be charged a fee for the return cost, examination of the goods, and any costs incurred to return the goods back to you.
Change of Mind Policy
On Paper do not refund for change of mind. However our aim is always to please and at our discretion, you may request a return of your purchase for either a store credit or exchange for different product. We require that the item be ready for return in original condition with all packaging accompanying the product. We do not refund the return cost for change of mind.
Discounts Codes and Special Promotions
As part of our regular promotions we offer discount codes and sales prices on specified products via our web store, affiliate websites and social media channels. Each promotion has its own related terms and conditions. Please read the terms of each promotion carefully before you place your order.